We at Carol Costa Collective are committed to providing you with a seamless shopping experience. Please review our policies for shipping and returns below.

Shipping

We offer shipping to addresses across Canada and the United States. All orders are processed within [Insert number, e.g., 2-3 business days] from the date of purchase. Once your order has shipped, you will receive a confirmation email with a tracking number. Please note that shipping times may vary based on your location and carrier delays.

Returns & Exchanges

Your satisfaction is our top priority. If you are not completely satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order.

To be eligible for a return or exchange, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return or exchange, please contact us at contact@carolcostacollective.com with your order number and the reason for the return. We will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Important Information for Quebec Residents

As a business operating in Quebec, we are committed to respecting all provisions of the Quebec Consumer Protection Act. Please be aware of the following:

• Our return policy is a voluntary merchant policy. The law does not require us to accept returns for non-defective items unless stated in our policy.

• If a product is defective, doesn't work for its intended purpose, or is not durable for a reasonable period, you have the right to request a repair, exchange, or refund under the legal warranty provided by the Act.

• For any concerns regarding a product or our policies, please contact us directly. We are dedicated to finding a fair solution.

Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.